Client contact centre
For all your general enquiries (claims, membership, information, etc.)
Phone: 0861 638 633
Fax: 011 539 7276
member@netcaremedicalscheme.co.za
Digital support
All general website queries such as registration problems, security, compatibility issues, login problems, trouble with navigating the site, etc.
Phone: 0860 100 696
Mobile: 083 123 0696
International: +27 11 529 2888
webinfo@netcaremedicalscheme.co.za
Hours
07:00 - 18:00 Mon - Fri
08:00 - 12:00 Sat
Ambulance and emergency services
Phone: 082 911
Member claim submission
Postal address:
Claims Department
PO Box 652509
Benmore 2010
claims@netcaremedicalscheme.co.za Fax: 0860 329 252
Maternity registration
maternity@netcaremedicalscheme.co.za
Oncology registrations and authorisation
oncology@netcaremedicalscheme.co.za
Chronic medication queries and renal dialysis registrations and queries
chronics@netcaremedicalscheme.co.za
Chronic Illness Benefit applications
chronicapplications@netcaremedicalscheme.co.za
Specialist authorisation
member@netcaremedicalscheme.co.za
Orthodontics authorisation
orthodontic@netcaremedicalscheme.co.za
HIV registration and authorisation
hiv@netcaremedicalscheme.co.za
Hospital authorisation
preauthorisations@netcaremedicalscheme.co.za
Escalated complaints
complaints@netcaremedicalscheme.co.za
Concept Stores
Gauteng Walk-in Centre:
1 Discovery Place, Sandton
Cape Town Walk-in Centre:
Sable Park, Bridgeways Precinct, Century City
Reporting fraud
Report irregular or fraudulent claims.
Email: forensics@discovery.co.za
To stay anonymous, call our Fraud Hotline on 0800 004 500
or email: discovery@tip-offs.com
When sending through a report, please include your membership
number and the details of the claim you are querying. If you have
any general inquiries on your claims or policy, kindly mail
member@netcaremedicalscheme.co.za